Returns & Refunds

Every Anchor is delivered within 1 week of your order.

You can cancel any time before your order ships, for a full refund. Nothing has left our hands yet, so there is no return to arrange and no cost to you — email support@stayoffline.tech with your order number and we will refund the full amount you paid.

Once you receive the shipping confirmation email, the order is on its way and the return process below applies instead.

You have 30 days from the day your Anchor is delivered to decide it isn't for you. The window runs from delivery, not from the day you paid, so the delivery wait never eats into it.

To return an Anchor:

1. Request the return by email. Write to support@stayoffline.tech from the address you ordered with, within 30 days of delivery, quoting your order number. A return has to be requested and approved this way — an Anchor posted back without an approved request cannot be traced to your order, and we cannot refund it.
2. We'll reply with the return address. We send it with your return approval rather than publishing it here, so that every returned parcel arrives tagged to a real order.
3. Ship the Anchor back to us. Pack it so it survives the journey and use a service that gives you a tracking number — until it reaches us, the Anchor is still your responsibility. Return postage is paid by you, unless the Anchor arrived damaged or faulty (see below).
4. We check it when it arrives. We confirm the Anchor is the one from your order and is in resaleable condition.
5. We start your refund within 7 days of that check. It goes back to the original payment method — the same UPI account, card, or bank account you paid from. Your bank or card issuer may take a few further days to show it.

We refund what you paid for the Anchor. The delivery cost was included in the price rather than charged separately, so there is no separate shipping fee to deduct.

The Anchor is a small NFC disc with no consumable parts, so normal use during the 30 days — registering it, sticking it on a desk, tapping it a few hundred times — is entirely expected and does not affect your refund. Please send back everything that came in the box.

We may reduce or decline a refund where an Anchor comes back broken, defaced, or otherwise damaged beyond ordinary use. If that happens we will tell you why before processing anything, and send the Anchor back to you if you would rather keep it.

If your Anchor arrives damaged, doesn't register with the app, or isn't what you ordered, email support@stayoffline.tech with your order number and a photo. This is not a return in the sense above — it is our mistake.

We cover the return postage in these cases, and you choose between a replacement Anchor and a full refund. Please tell us within a reasonable time of delivery so we can raise it with the courier where relevant. Your rights under the Consumer Protection Act, 2019 are not affected by anything in this policy.

Beyond the 30-day return window, the Anchor is guaranteed for 2 years from the day it is delivered. It is a passive NFC disc — no battery, no moving parts, and Offline only ever reads it — so there is very little in it to wear out. If yours stops being readable in normal use within those 2 years, we will replace it.

To claim, email support@stayoffline.tech with your order number and a short description of what the Anchor does when you tap it. We may ask you to post it back so we can see what went wrong; if we do, we cover that postage. A replacement Anchor carries the remainder of the original guarantee, not a fresh 2 years.

This guarantee covers the physical Anchor. It is not a commitment to keep the Offline Android app available or unchanged for 2 years — the app is free beta software, provided under our Terms. It also does not cover an Anchor that has been lost, crushed, drilled, put through a wash cycle, or otherwise damaged by accident; write to us anyway and we will tell you what a replacement costs.

• Returns requested more than 30 days after delivery, and Anchors shipped back without an approved return request.
• The Offline Android app. It is free to install and free to uninstall, so there is nothing to refund. See our Terms.
• Anchors bought from anyone other than us. We can only refund or replace orders placed on this site.
• Anchors lost or damaged by accident. Those fall outside the 2-year replacement guarantee above, though we will always quote you for a replacement.

Payments are processed by Razorpay, and refunds travel back the same way. We start the refund within 7 days — of your cancellation request for an unshipped order, or of a returned Anchor passing our check. Razorpay and your bank then settle it to your original payment method.

We will email you when the refund is initiated. If you don't see the money after ten days from that email, reply to it and we will chase it with Razorpay for you.

Every return, cancellation, and refund question goes to the same place: support@stayoffline.tech. A person reads it.